Online banking offers a number of convenient services including online bill pay. If your church has a number of contributors using this service from the same bank, you will encounter
Banks deduct the amount to pay from customer accounts and then send a check to the payee on behalf of the customer. All online bill pay checks are paid from the same account. This means you could very well have several households using the same account and routing number.
The first time you encounter this situation, you will see a dialog box asking to confirm sharing the account with another contributor. Once you have activated the shared account, this account will always appear as Unmatched in your scanned batches. However, when you click Match (see Matching Items for more details), all contributors who share the account are listed. Simply click Select beside the correct contributor as shown in the image below.